Relaunch Your Career with Workiva | Returnship Kick-off Event

Workiva + Every Mother Knows

Workiva and Every Mother Knows have partnered to offer coaching opportunities to working parents and hiring leaders, flexible working arrangements and returnship opportunities

Are you looking to re-enter the job market after a career break? Our partner Workiva is opening returnship opportunities and providing a soft landing transition back into the workforce to those who took a break from work. 

Workiva is the world’s leading cloud platform for transparent reporting and has in Amsterdam its regional (EMEA) headquarters. 

Diversity, equity and inclusion are core values at Workiva as they strive to create a workplace where everyone is comfortable bringing their best, authentic self to work every day.

Join our returnship kick-off event at the Workiva office in Amsterdam on Thursday 19th May and discover exciting roles and opportunities to restart your career at one of the fast growing tech companies in The Netherlands. 

The returnship roles are generally indefinitive unless the job description specifies that the role is for a fixed-term period. As part of the returnship programme, you will receive coaching and support to refresh your knowledge, skills and boost your professional confidence. 

Workiva is open to flexible working arrangements – incl. a 32 hour working week.

Sounds interesting?

Program Overview

9:00 am – 9:30 am

Reception greetings

9:30 am – 10:00 am

Welcome and introduction

Founder Every Mother Knows

10:00 am – 10:30 am

Workiva Company Overview

Talent Acquisition Manager, EMEA

10:30 am – 11:00 am

Workiva Total Rewards

Total Rewards Manager, EMEA

11:00 am – 11:15 am

Coffee break

11:15 am – 12:15 pm

Meet the Workiva hiring teams:

• Customer Success
• Client Onboarding
• Project Management
• Business Development

12:15 pm – 13:00 pm

Lunch break

13:00 pm – 14:00 pm

Speed date interviews

14:00 pm – 14:30 pm

Closing remarks and next steps

Check out the returnship roles available and select your preferred role when registering to the event.

If you are a fit for one of the returnship roles, you will be invited to a speed date interview with the hiring manager. The speed date interview will take place during the kick off event on 19 May. You will receive more information as soon as we’ve reviewed your application.

Not a fit or don’t find a role that is suitable for you? You are most welcome to join us for the event – grow your network, make new connections and get inspired.

Are you already working but still interested in any of these opportunities at Workiva? Feel free to send us your application. 

 

• Customer Success
• Client Onboarding
• Project Management
• Business Development

Workiva Customer Success Managers (CSMs) are a critical part of our customer-facing team. The CSM
serves as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes, and identifying opportunities for growth within their named accounts post-sale.
As a CSM, your primary mission will be to maximize our customers’ ROI in the Workiva platform. You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. You will work closely with Workiva’s Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey to ensure strong customer retention.

What You’ll Do

• Drive customer adoption of Workiva solutions
• Continuously prove ROI to your customers
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations
• Identify risks within named accounts & take appropriate actions to manage and/or escalate to an
efficient resolution
• Record customer activity, outcomes, issues, and communication in customer management tools
• Ensure customers are continuously working toward key milestones
• Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services,
Marketing, Product, & Engineering teams
• Work with sales to understand the details of upcoming renewals
• Teach customers how to use the Workiva platform
• Use customer management tools to track customer communication, issues, and metrics

What You’ll Need

• Undergraduate Degree or equivalent combination of education and experience in a related field.
• 2+ years of Customer Success, Customer Service, Account Management, Sales, or equivalent
experience in roles with a strong focus on communication, influencing, and delivering on complex concepts.
• Deeply committed to customer success – not just satisfaction
• Ability to understand complex problems deeply, and explain the source of those problems simply
• Analytical by nature
• Knowledge of assigned customer use cases and solutions in the Workiva platform
• Expert communication & presentation skills with a high-level of comfort delivering consultative
recommendations to executives & management teams
• Self-starter with ability to manage time and prioritize competing demands
• Must be able to travel up to 10% annually
• Reliable internet access for any period of time working remotely, not in a Workiva office.

The Client Services Representative supports customers and actively manages Capital Markets and Investments/Mutual Funds document requests and product inquiries. Working with members across the team, they serve as a contact for Workiva products and services and are responsible for providing accurate and timely delivery of client requests. The Client Services Representative is counted on to deliver an exceptional customer service experience.

This role is for the 8 am to 5pm shift, Saturday to Wednesday each week.

What You’ll Do
• Provide timely service to our Capital Markets Working Groups (issuer and underwriter counsel,
bankers, auditors, consultants and customers) and Investment Working Groups (internal and
external counsel, paralegals, fund administrators, EDGAR filers and customers) throughout the
completion of the transaction and/or regulatory reporting cycles
• Complete routine service requests such as document imports and document edits as well as routine
customer support requests
• Import documents supplied from Working Groups by applying correct formulas, formatting and style
in Workiva Documents
• Create and link source financial data in Workiva Spreadsheets
• Ensure accuracy of documents through review of work completed
• Answer customer inquiries through dedicated support line and email
• Escalate customer issues to appropriate team members while remaining accountable to customers
• Assist Client Services Department on ancillary service projects

What You’ll Need
• Proven professionalism in verbal and written communication via phone, email and other channels
• Self-motivated with a strong propensity for action, results and continuous improvement
• Ability to work successfully in a rapidly changing environment
• Strong organizational skills with the ability to multitask and manage multiple processes, programs
and procedures simultaneously while working under pressure to meet deadlines
• Technical aptitude with competency in G Suite and Microsoft Office applications
• Proficiency to communicate directly with customers on technical aspects of our application
• Demonstrated ability to lead, work independently, and take initiative to meet established timelines
• Flexibility to work varying hours to meet client deliverables and tight deadlines
• Commitment to a collaborative and engaging team setting
• Ability to deliver high quality service and support under pressure with a keen attention to detail
• Background in accounting/finance industry preferred
• Previous customer facing role(s) preferred
• Less than 10% travel
• Evening, weekend, and after-hours work may be required to meet client deliverables
• Reliable internet access for any period of time working remotely, not in a Workiva office

The Client Onboarding Associate is responsible for assisting with the timely and accurate construction of customer document setups and implementations while providing expertise on document setup best
practices. As a Client Onboarding Associate, you will work directly with teams in the Global Client Services organization to ensure the service delivery process is completed.

What You’ll Do

The Client Onboarding Associate performs document setup services on behalf of teams in the Global Client Services organization. These services involve executing the scope of work provided by the project owner.
• Receives setup services from Client Onboarding Specialist Lead
• Establishes communication with the Client Onboarding Specialist regarding setup procedures
• Applies document formatting based on scope of work and best practices
• Provides best practice advice on document setup and linking procedures
• Applies necessary linking from established sources (E.g. Spreadsheet, Workbook, Database)
• Applies XBRL retagging to SEC documents when necessary
• Participates in testing performed by Solutions Architects Tools team to aid in the development and
enhancement of the service delivery process.

What You’ll Need

• Associate’s Degree or equivalent combination of education and experience in a related field.
• Previous experience in accounting or finance preferred
• Very strong attention to detail
• Exceptional skills in Microsoft Word, Excel, and PowerPoint
• Ability to understand simple math concepts
• Strong technical aptitude, with competency in using Google Drive and Microsoft PowerPoint
• Strong communication (verbal, listening and writing) skills
• Self-motivated and action-driven with the ability to take initiative, execute and follow-through
• Well organized with superb time management skills
• Able to allow for contingencies, prioritize multiple and potentially overlapping customer
requirements
• Proven ability to meet established timelines
• Personal, adaptable and flexible with the ability to work successfully in a high-energy, fast-paced,
rapidly changing environment is necessary
• Minimal travel required
• Reliable internet access for any period of time working remotely, not in a Workiva office.

The Project Manager is the point person for customer-related projects. This person plans, budgets, monitors, and documents all progress of a particular project, including delays, setbacks, and unexpected circumstances. The Project Manager leads the resources assigned to the project and is ultimately responsible for the project’s success. This role oversees the budget, timeline, and scope of high-profile projects with large budgets.

What You’ll Do

• Acts as the point of contact person for issues regarding the project.
• Responsible for the project from inception to completion.
• Leads the project team and is responsible for holding the team accountable to timelines, budget,
deliverables, and scope.
• Manages project documentation and reporting.
• Communicates potential delays and estimated delivery dates to all stakeholders.
• May work onsite with customers to ensure the project meets the customers’ expectations.
• Oversees schedules, budgets, timelines, and project scope to ensure goal attainment.
• Researches the proper budget for a given project, ensures the team stays within budget, and speaks
to each budgeted expense.
• Has the authority to readjust the budget as needed, within scope.
• Stays in constant contact with the customer to ensure project is on track and communicates
progress on a consistent basis.
• Consults with stakeholders when project execution does not fall within the budget, timeline, or
scope to ensure the project stays within budget, on time, and within scope.
• Works closely with Stakeholder teams and Workiva management to act as an ambassador and
advocate on behalf of the customer.
• Consults with cross-functional teams to ensure all are aligned.

What You’ll Need

• Associate or bachelor’s degree in a related field preferred, or equivalent combination of education
and experience
• 5+ years of experience required
• Customer-facing experience required
• Familiarity working within the Software or Technology field strongly preferred
• Excellent verbal, written, and interpersonal communication skills
• Ability to set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing
environment
• Strong project management and time management skills are a must
• Big 4 experience a plus
• PMP certification preferred
• Experience working in an agile environment
• Up to 50% travel at peak periods
• Reliable internet access for any period of time working remotely, not in a Workiva office.

The Business Development Manager (BDM) supports Regional Sales Directors within a given geography or market segment by setting appointments with key decision-makers to showcase our products. The Business  Development Manager is responsible for delivering new business opportunities to the organization through lead generation, cold calling, researching, and data gathering/mining. Individuals holding this position work closely with Regional Sales Directors to develop a strategic approach for meeting the revenue targets and  goals set forth by management. All information to targets/accounts is documented in the customer relationship management tool. 

What You’ll Do 

• Set Appointments 
• Works an assigned geographical territory made up of different market segments 
• Conducts a high level of outbound calls to C-level decision makers to gain initial interest in Workiva  products and services that opens the door for scheduling demonstrations for Regional Sales Directors 

• Researches, identifies and establishes lucrative target contacts for Workiva products and services through various methods and resources 

• Tracks and maintains gathered information, utilizes research and conducts outbound calls to set appointments for Regional Sales Directors 

• Partners with Regional Sales Directors to develop a strategic approach for meeting revenue targets for the territory 
• Provides data management within customer relationship management tools to ensure proper documentation, internal tracking and reporting 

• Maintains strong knowledge of Workiva products through a commitment to ongoing training 

What You’ll Need 

• Excellent phone presence with strong ability to gain commitment of time from prospects for appointments 

• Ability to cold call and penetrate various levels of the organization 
• Strong multitasking abilities; outbound calls are often a mix between Regional Sales Directors and market segments 

• Ability to juggle multiple screens with logistical information pertaining to meeting availability of each  Regional Sales Director 
• Ability to manage large account lists for multiple Regional Sales Directors, selling multiple products,  throughout multiple time zones 
• Ability to grasp new markets/products and concepts quickly and efficiently 
• Strong time management skills with the ability to stay organized 
• Excellent follow-up skills – you need to always be on top of your game 
• 2+ years lead generation, cold calling experience of which 50% or greater of time was spent cold calling 

• 2+ years selling into C-Level Executives 
• 2+ years selling Software as a Service solutions; telephone outbound calling  
• Education 
• B.A./B.S. degree preferred 
• Minimal travel 
• Reliable internet access for any period of time working remotely, not in a Workiva office.

The Workiva Story

We founded WebFilings in 2008 to change the way corporations were managing and reporting business data. We released our first cloud solution in 2010 at a time when most companies were hesitant to place their trust in the cloud. That quickly changed.

Our Wdesk platform caught on like wildfire. Companies big and small adopted Wdesk because for the first time, they could collaborate with control and accountability. We changed our company name to Workiva in 2014 to keep pace with growing demand for our solutions from finance, compliance, risk, and audit teams.

Today, Workiva is modernizing how people work across thousands of organizations around the globe, including 75 percent of the Fortune 500®.